الشحن والتوصيل

SHIPPING POLICY

Last updated: October 16, 2026

Thank you for shopping with GlowTouch.

ORDER PROCESSING

Order processing: 1–3 business days.

Business days exclude weekends and public holidays.

Processing may take longer during launches, promotions, holidays, unusually high order volumes, address verification, or fraud screening.

Orders cannot always be changed or cancelled after processing begins.

SHIPPING DESTINATIONS

GlowTouch ships to eligible addresses in Saudi Arabia, the United Arab Emirates, Kuwait, Bahrain, Qatar, Oman, and the United States, subject to carrier availability and shipping restrictions. Available shipping options are shown at checkout based on the delivery address.

Free shipping is available to Saudi Arabia, the United Arab Emirates, Kuwait, Bahrain, Qatar, and Oman. Free tracked shipping is available within the United States.

We do not guarantee delivery to every address, territory, military address, PO box, or remote location.

DELIVERY ESTIMATES

Delivery times to GCC countries vary by destination and carrier. No fixed delivery timeframe is promised for GCC orders.

Estimated U.S. delivery: 9–12 business days after dispatch.

You’ll receive tracking information by email once your order ships. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or incorrect address information.

TRACKING

Tracking updates may take several business days to appear.

MULTIPLE PACKAGES

Products from the same order may occasionally arrive in separate packages.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address.

Please review your address before submitting your order.

GlowTouch is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete information provided by the customer.

If an order is returned because of an incorrect address, refusal, or failed delivery attempt, additional shipping charges may apply.

DELAYED ORDERS

If we become aware that an order cannot be shipped within the time originally stated, we may contact you with an updated estimate and available options.

Where required, customers may choose to accept the delay or request cancellation and a refund for the unshipped order.

LOST OR STOLEN PACKAGES

If tracking shows that a package is delayed, lost, or delivered but you cannot locate it:

• Check the delivery location and surrounding area.
• Ask household members, neighbors, or building staff.
• Contact the shipping carrier.
• Contact GlowTouch with your order number.

We will assist with a carrier investigation where appropriate, but we cannot guarantee reimbursement for packages confirmed as correctly delivered.

DAMAGED PACKAGES

If your package arrives damaged, take clear photos of:

• The shipping box
• The shipping label
• The product packaging
• The damaged product

Contact us within 3 days of delivery.

RETURNED OR UNDELIVERABLE SHIPMENTS

If a shipment is returned to us because it was refused, unclaimed, undeliverable, or incorrectly addressed, we may deduct applicable shipping and handling costs from any approved refund.

CONTACT

For shipping assistance, use the contact information listed on our Contact Information page.