GlowTouch Luna Frequently Asked Questions
What is GlowTouch Luna?
GlowTouch Luna is a lightweight EMS eye beauty device designed to complement a simple daily skincare routine.
How do I use Luna?
Adjust the T-shaped head to a comfortable position, use light pressure, and follow the supplied user guide for each routine.
How long should a routine take?
A typical routine takes approximately two minutes. Always follow the supplied user guide.
Where should Luna be used around the eye area?
Use Luna around the eye area rather than directly on the eyeball or mobile eyelid.
How do I clean the contact surface?
Wipe the contact surface after each routine and store the device in a clean, dry place.
How is Luna charged?
Luna uses the supplied USB-C charging cable.
Where does GlowTouch ship?
GlowTouch ships Luna to eligible addresses in the United States.
Is shipping free?
Yes. Free tracked shipping within the United States.
How long does order processing take?
Order processing: 1–3 business days.
Estimated U.S. delivery: 9–12 business days after dispatch.
You’ll receive tracking information by email once your order ships. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or incorrect address information.
What is the return window?
You may request a return within 14 days of confirmed delivery, subject to the published Refund & Returns policy. Damaged, defective, incomplete, or incorrect items must be reported within 3 days.