Refund policy

RETURN AND REFUND POLICY

Last updated: July 31, 2026

At GlowTouch, we want you to feel confident with your purchase. Please review this policy carefully before placing your order.

RETURNS

You may request a return within 14 days of confirmed delivery.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• All accessories, manuals, protective materials, and included items must be present.
• You must provide your order number and proof of purchase.
• You must contact us before sending the product back.

For hygiene and safety reasons, products that have been used, tested on the skin, opened beyond reasonable inspection, damaged after delivery, or returned without their original packaging may not be accepted.

Please do not send a return without receiving return instructions from us first.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us within 3 days of delivery and provide:

• Your order number
• A clear description of the issue
• Photos or video showing the product, packaging, and shipping label

After reviewing the evidence, we may offer a replacement, refund, or another appropriate solution.

RETURN SHIPPING

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or unless the return is caused by an error on our part.

We strongly recommend using a tracked shipping service. GlowTouch is not responsible for return packages that are lost or damaged during transit.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping fees, customs duties, taxes, and other charges are generally non-refundable unless required by law.

CANCELLATIONS

Orders may only be cancelled before processing or shipment begins.

We cannot guarantee cancellation after an order has been submitted because orders may enter processing quickly.

If your order has already shipped, the return conditions above will apply.

REFUND DELAYS

If you have not received an approved refund, please check with your bank or payment provider first, as processing times can vary.

If you still need assistance, contact us using the information listed on our Contact Information page.

GlowTouch reserves the right to refuse returns that do not meet the conditions stated in this policy.