Privacy policy
PRIVACY POLICY
Last updated: July 31, 2026
This Privacy Policy explains how GlowTouch (“GlowTouch,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We may collect the following types of information:
• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction details
• Device, browser, and IP address information
• Website activity and interaction data
• Customer service communications
• Marketing preferences
• Information provided through forms, reviews, surveys, or promotions
Payment information is processed by Shopify and third-party payment providers. GlowTouch does not directly store complete payment card details.
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfil orders
• Provide shipping and tracking information
• Process returns, refunds, and customer service requests
• Communicate with you regarding your order
• Improve our website, products, and services
• Detect fraud, misuse, or security threats
• Personalize content and advertising
• Send marketing communications where permitted
• Meet legal, regulatory, tax, and accounting requirements
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies to:
• Operate the website
• Remember customer preferences
• Measure website traffic and performance
• Improve the shopping experience
• Support advertising and remarketing
You may manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.
HOW WE SHARE INFORMATION
We may share personal information with service providers that help us operate our business, including:
• Shopify
• Payment processors
• Shipping and fulfilment partners
• Customer support providers
• Website hosting and analytics providers
• Marketing and advertising platforms
• Professional advisers
• Government or legal authorities where required
We only share information as reasonably necessary for these purposes.
We do not sell personal information for money. Some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.
INTERNATIONAL PROCESSING
Your information may be processed in countries other than your country of residence. These countries may have different data protection laws.
DATA RETENTION
We retain personal information for as long as reasonably necessary to:
• Complete transactions
• Maintain business and tax records
• Resolve disputes
• Prevent fraud
• Meet legal obligations
• Enforce our agreements
YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent
• Opt out of marketing communications
• Opt out of certain advertising, selling, or sharing activities
• Request a portable copy of certain information
• Appeal a decision regarding a privacy request
To submit a request, contact us using the details on our Contact Information page.
We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authorization.
MARKETING COMMUNICATIONS
You can unsubscribe from marketing emails by using the unsubscribe link included in the message.
You may still receive non-marketing messages relating to orders, payments, shipping, security, or customer service.
CHILDREN’S PRIVACY
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
CONTACT
For privacy questions or requests, please use the contact details listed on our Contact Information page.